Shipping policy
What shipping methods do you offer?
- We offer standard, expedited, and express shipping. Available options and delivery estimates are shown at checkout.
How long does order processing take?
- Orders typically ship within 1–3 business days. Custom or backordered items may take longer; any delay will be noted on the product page or during checkout.
Do you ship internationally?
- Yes. We ship to most countries. International delivery options, duties, taxes, and estimated transit times appear at checkout.
How much does shipping cost?
- Shipping cost depends on order weight, dimensions, destination, and shipping speed. You’ll see the exact cost at checkout before payment.
Can I track my shipment?
- Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link.
What if my tracking shows “delivered” but I didn’t receive my package?
- First check with neighbors or your building manager and any safe delivery locations. If still missing, contact us within 7 days of the delivery date so we can file an investigation with the carrier.
Do you offer local pickup ?
- If available, local pickup and options will be listed on the product page or at checkout. Contact customer support for special arrangements.